Questions and Answers

We try to have the answers to as many questions that we have been asked before. Below we have catagorised the questions up into 4 main sections, if you can not find the question or answer that you are looking for please contact us via our contact page and we will answer your question promptly.


Product Questions

Where are the products you sell manufactured?
Most of the product we stock are manufactured in the UK, however a number of the plastic pot range are manufactured in Holland and Germany.

I can find the product I require on your website, can you source it for me?
We are working very hard to cover a wider range of product, each season we review all of the products we stock and where improvements could be made. We now deal with a number of manuafturers across europe if you are looking for a product that isn't listed on our website please contact us via our contact page and we'll be more than happy to assist.


Order Questions

Do you have a minimum or maximum order?
Our business is based on supplying products to customers, we are happy to supply any amount of our products even if its just one item.

Can you provide a VAT receipt?
At present Plant Pots Direct or Plastic Plant Pots are not a VAT registered business so we do not charge VAT on any of our product, therefore we can not provide a VAT receipt for the goods you purchase.


Payment Questions

How do I pay for my order?
As part of the shopping cart facility on the website you can pay for your order as part of the process. After entering your order and your shipping details, you will be prompted for how you would like to pay for your order. Simply select the option which suits you and enter your details.

Who processes your card payments?
If you would like to pay for your order by debit or credit card, you have 2 options (Sagepay or Paypal) both options take all major cards and are process immediately.

I want to pay by Paypal do I have to have a Paypal account?
No, Paypal will give you the option to enter your card details without have to have a Paypal account.

Can I pay for my order by Cheque?
Yes, simply select this option when making your order. Full details of Payee and address will be given when selecting this option.
 *Please note that orders will only be despatched once a cheque has been received


Delivery Questions

What is your delivery charge?
We charge one flat rate of £5.50 per order for delivery to all mainland UK addresses.

Where do you deliver to?
Plant Pots Direct delivers to all UK addresses including the Highlands and Islands, Northern Ireland, the Channel Islands and Southern Ireland. We can also deliver to other countries outside our regular delivery zones, please contact us via our contact page to obtain a quotation.

Who delivers your goods?
For our smaller products we use Royal Mail. For all other products we use Parcel Force. To remain competative, from time to time we may use other couriers.

Can I track my order online?
When we have processed your order we will send you a dispatch notification to confirm that your order is ready to be dispatched, the email will also tell you who will be delivering you parcel. If your item is to be delivered by Royal Mail, unfortunately there is no tracking with this service. If your item is to be delivered by a courier, simply follow the link and enter the tracking number that will be supplied in the dispatch notification email.

How long does it take for our orders to be delivered?
We usually operate on a 48 hour turn-a-round for all orders, so once you have placed your order we aim to get your order in the post within 48 hours. If we are unable to meet this deadline we will contact you to advise an expected dispatch date. Once the order has been dispatched, delivery is 1-5 working days depending on the Postal/Courier systems.

Can I collect my order?
Orders can be collected in person, if you would like to do this simply select this option when placing your order and contact us via our contact page to arrange a convenient time to collect your items. If you would like to pay for your items on collection simply contact us to confirm we have the items in stock and to arrange a convenient time.

My order hasn't been delivered?
The first question is has the delivery period been beyond the recommended delivery time (1-3 working days or 3-5 working days) if not please wait until beyond these periods before reporting a problem.

If your item was due to be delivered by Royal Mail (See your dispatch notification email) please contact us to report the problem (only if the recommend delivery time has expired).

If your item was due to be delivered by UK Mail (See your dispatch notification email) please check the UK mail website (www.ukmail.com) to track your item, if there are any further problems please contact us via our contact page to report the problem (only if the recommend delivery time has expired).

If your item was due to be delivered by Parcel Force (See your dispatch notification email) please check the Parcel Force website (http://www.parcelforce.com/) to track your item, if there are any further problems please contact us via our contact page to report the problem (only if the recommend delivery time has expired).

My order has been delivered, but some items are incorrect?
Please contact us via our contact page to report the problem at the earliest opportunity, quoting your name, order number and what is missing/incorrect in your order.